Delivery & Shipping Policy

 

1. General

Bunkara operates under VRA Design Co. and offers delivery services for all orders placed through its official sales channels. This policy outlines the terms related to order processing, shipping, and delivery.

 

2. Order Processing & Dispatch

  • Orders are processed after confirmation of payment (or order verification in case of Cash on Delivery).
  • Ready-to-Ship Articles: Dispatched within [5–7 working days].
  • Made-to-Order Articles: Production timelines vary and will be communicated accordingly. Dispatch will occur after completion.
  • Orders are not processed on Sundays or public holidays.

3. Delivery Timelines

  • Within Pakistan: Typically delivered within [2–5 working days] after dispatch.
  • International Orders: Typically delivered within [7–12 working days] after dispatch.

Delivery timelines are estimates, not guarantees. Delays can occur due to logistics issues, weather conditions, or other external factors beyond our control.

4. Shipping Charges

  • Pakistan: Calculated at checkout
  • International: Calculated at checkout based on destination and order weight.

5. Cash on Delivery (COD)

  • COD is available within Pakistan.
  • Orders may be subject to verification via call or message before dispatch.
  • Bunkara reserves the right to cancel unverified COD orders.

6. Order Tracking

Once your order is dispatched, a tracking ID will be shared via SMS, email, or WhatsApp. Customers are responsible for monitoring shipment progress using the provided tracking details.

7. Delivery Responsibility

  • Customers must provide accurate shipping details. Bunkara is not responsible for delays or failed deliveries due to incorrect information.
  • If a delivery attempt fails, the courier may reattempt delivery. Additional charges may apply in certain cases.

8. Delays & External Factors

While we aim to deliver within the stated timelines, delays may occur due to:

  • Courier issues
  • Weather or political disruptions
  • Customs clearance (for international orders)

Bunkara is not liable for delays caused by such external factors, but we will coordinate with the courier to assist where possible.

9. International Duties & Taxes

All international orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are:

  • Not included in the product or shipping price
  • The sole responsibility of the customer

Failure to pay these charges may result in delivery delays or non-delivery.

10. Undelivered / Returned Shipments

If an order is returned due to:

  • Customer unavailability
  • Refusal to accept delivery
  • Incorrect address

Bunkara reserves the right to:

  • Charge re-shipping fees
  • Cancel the order without refund of shipping costs

11. Missing Orders / Delivery Disputes

  • Any issues regarding non-receipt must be reported within 3–5 working days of the expected delivery date.
  • Proof of delivery provided by the courier will be considered final.