Cancellation Policy
1. Cancellation Window
- Orders can be cancelled within 24 hours of placement.
- Cancellation requests must be made through our official support channels with the order number.
2. Order Processing Cutoff
- Once an order has entered processing, production, or has been dispatched, it cannot be cancelled.
- This applies especially to made-to-order or customized items where work begins immediately.
3. Refund Method on Cancellation
- Approved cancellations will be processed as:
- Store credit of the same value.
- It must be used within [30–60 days]
- It is non-transferable and not redeemable for cash
4. Non-Cancellable Orders
The following orders cannot be cancelled:
- Made-to-order or customized items once production has started
- Orders that have already been dispatched
- Sale or discounted items
5. Cash on Delivery (COD) Orders
- COD orders may be verified before confirmation
- Bunkara reserves the right to cancel unverified or suspicious orders
6. Cancellation by Bunkara
Bunkara reserves the right to cancel any order under the following circumstances:
- Item is out of stock
- Pricing or listing error
- Payment failure or fraud risk
- Operational limitations
In such cases, the customer will be notified and:
- Paid orders will be refunded or issued store credit.
7. Processing Time
- Approved cancellations are processed within 7–10 working days.
- Bank processing times may vary depending on the payment method.
8. COD Order Commitment
- By placing a Cash on Delivery (COD) order, the customer agrees to accept and pay for the order at the time of delivery.
- Refusal to accept a confirmed COD order may result in:
- Restriction or blocking of future COD orders
- Requirement of advance payment for future purchases
9 . Bank Transfer Orders
- Orders placed via bank transfer will only be processed after payment confirmation.
- Once payment is received and the order is processed, cancellation is not allowed.