Return & Exchange Policy

 

1. Policy Overview

At Bunkara, each product is carefully prepared to meet quality standards. We do not offer returns or refunds based on change of mind, dislike, or preference. However, we do offer limited exchanges under specific conditions outlined below.

2. No Refund Policy

  • Bunkara does not offer cash refunds under normal circumstances.
  • In eligible cases, resolution will be provided in the form of: Exchange or Store credit (if applicable)

 

3. Eligible Cases for Exchange

Exchange requests will only be entertained under the following conditions:

  • Item received is defective or damaged
  • Wrong item has been delivered
  • Size issue (only if size chart discrepancy exists, not poor customer choice)

 

4. Conditions for Exchange

To qualify for an exchange:

  • Request must be raised within 48 hours of delivery
  • Item must be: Unused and unworn - In original condition with tags and packaging intact
  • Clear proof (images/videos) must be provided

 

5. Non-Exchangeable Items

The following are not eligible for return or exchange:

  • Made-to-order or customized items
  • Sale or discounted items
  • Items that have been worn, washed, or altered
  • Minor variations in color or design due to lighting or screen differences
  • Claims related to fabric behavior after use (e.g., shrinkage, color bleeding)


6. Exchange Process

  • Customer must contact Bunkara support with:
  1. Order number
  2. Description of issue
  3. Visual evidence
  • Once approved:
  1. Customer will be guided on return process
  2. Replacement will be issued after inspection of the returned item

Bunkara reserves the right to decline exchange if the item does not meet the stated conditions.

7. Shipping Costs for Exchange

  • In case of defective or incorrect item: Bunkara will cover the delivery cost of the replacement
  • In all other approved exchange cases: Customer will bear shipping costs

8. Store Credit (If Applicable)

  • In cases where exchange is not possible, store credit may be issued
  • Store credit:
  1. Is non-transferable
  2. Must be used within [30–60 days — you decide]
  3. Cannot be converted into cash

9. Order Cancellation (Linked to Returns)

  • Orders can be cancelled within 24 hours of placement
  • Once the order is processed or dispatched, cancellation is not allowed